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Home » Healthcare » Patient Engagement Solutions Market by Software, Technology

Patient Engagement Solutions Market By Delivery Type (Web & Cloud-based, On-premise), By Component (Software and Hardware, Services), By Functionality (Communication, Health Tracking & Insights, Billing & Payments, Administrative, Patient Education, Others), By Therapeutic Area (Health & Wellness, Chronic Disease Management, Others), By Application (Population Health Management, Outpatient Health Management, In-Patient Health Management, Others), By End-User (Payers, Providers, Others), By Geography, Size, Share, Global Industry Report, Industry Forecast, 2020-2030

Published On: Jul-2022   |   Base Year: 2021   |   No Of Pages: 140   |   Historical Data: 2015 - 2019   |   Formats: PDF   |   Report ID: 49846605

Report DescriptionTable of Contents

The global patient engagement solutions market size was valued at $13.42 Bn in 2021 and is predicted to reach $74.28 Bn by 2030, at a CAGR of 20.93% during the forecast period of 2021-2030. North America held the greatest revenue share in the industry, with 36.23% in 2021.

 

Patient engagement refers to the involvement of healthcare professionals in the health and wellbeing of their patients. The patient data is stored in a patient engagement system and can be accessed by clinicians. Patient engagement platform is a tool which enables patients to communicate with their healthcare professionals through a mobile device, tablet, or computer. Patient engagement solution is recently becoming popular due to the rising cases of chronic diseases worldwide. According to the IDF (International Diabetes Federation), 537 million people aged between 20 to 79 years suffer from diabetes worldwide. The total number of diagnosed diabetes cases is expected to increase to 643 million by 2030 and 783 million by 2045.

 

Patient Engagement Software can help reduce the patient’s absence for treatment by allowing them to virtually consult with doctors. The software enhances staff efficiency and productivity by automating certain tasks. The software increases the revenue for healthcare providers by engaging patients at various stages in treatment, billing, and scheduling. It decreases potential costs that the hospital could bear due to the absence of patients. Patient Engagement Software can enhance the adoption of patient portals. Due to the rising preference for this software, patient engagement solutions are increasingly being used in various medical institutions. According to DocASAP, over 50% of patients from all age groups preferred digital tools over the phone for appointment reminders and post-care communications, while according to Regenstrief Institute, 47% of the people are using technology to communicate effectively with their healthcare providers.

 

Market Dynamics

Market Drivers (Implementation of governmental initiatives and regulations and increasing healthcare expenditure to promote patient-centric care, Prevalence of Chronic Diseases)

  • Governments throughout the world are implementing various policies and measures to encourage the use of patient engagement solutions. For example, in 2020, EU Health Ministers signed a declaration to collaborate and establish an eHealth common area to facilitate the movement of electronic health information across Europe. The declaration states that eHealth be incorporated into the Europe 2020 agenda. The increasing healthcare expenditure by various governments to promote patient-centred care has also increased the adoption of patient engagement software in various medical institutions. According to the ONS (Office for National Statistics), Government of the United Kingdom, the total current healthcare expenditure in the UK is estimated at GBP 277 billion, a 7.4% increase from GBP 256.5 billion spent in 2020. The continuous implementation of government initiatives and regulations and increased healthcare expenditure to promote patient-centred care help boost the patient engagement solutions market trends.

 

  • Chronic illnesses and ailments are on the rising spree all over the world. An ageing population and changes in cultural behaviour contribute to a steady rise in these prevalent health issues. According to the CDC, the number of Americans suffering from atrial fibrillation (the most commonly diagnosed heart arrhythmia) ranges from 2.7 to 6.1 million. This number is expected to rise to 12.1 million Americans by 2030. The rising cases of chronic diseases increase the need for greater patient engagement, which drives the market growth.
     

Market Restraints (Data Privacy)

  • The increasing concerns about the security of patient health data are creating barriers in the data transfer across various stakeholders in the healthcare business. Due to this, patient engagement programmes in many healthcare institutions are being hampered, as is the acceptance of patient engagement solutions among prospective end users.

 

Market Opportunities (Increasing Adoption of New Technology)

  • The growing adoption of new technology for better patient engagement could help boost the market growth while also lowering administrative costs. According to McKinsey, technologies that make it possible to deliver healthcare less expensively could save administrative costs up to USD 175 billion to USD 220 billion a year if they came to widespread use. The increased digitisation of certain healthcare tools like patient engagement services could reduce these costs by an additional USD 24 billion to USD 48 billion annually through productivity gains. New patient engagement tools like patient engagement tools, Off-the-shelf patient engagement solutions, CMS-based patient engagement solutions, Custom-built patient engagement solutions, Digital engagement solutions, Biometric authentication solutions, and Call deflection solutions can help in real-time patient engagement while helping the growth of the interactive industry and patient navigation market size.

 

Global Patient Engagement Solutions Market Analysis Of Various Segments

The industry is divided into delivery type, component, functionality, therapeutic area, application, end-user, and regional segments.

Based on Delivery Type

  • On- Premise

  • Web & Cloud-based

 

Based on Component

  • Software and Hardware

  • Services

 

Based on Functionality

  • Communication

  • Billing & Payments

  • Health Tracking & Insights

  • Administrative

  • Patient Education

  • Others

 

Based on Therapeutic Area

  • Chronic Disease Management

  • Health & Wellness

  • Others

 

Based on Application

  • Population Health Management

  • Outpatient Health Management

  • In-Patient Health Management

  • Others

 

Based on End-User

  • Providers

  • Payers

  • Others

 

Based on Region

North America

  • United States of America

  • Canada

 

Europe

  • United Kingdom

  • Germany

  • France

  • Spain

  • Italy

  • The Netherlands

  • Russia

  • Sweden

  • Rest of Europe

 

Asia-Pacific

  • China

  • India

  • Japan

  • Australia South Korea

  • Australia

  • Rest of Asia-Pacific

 

LAMEA

  • Mexico

  • Brazil

  • Argentina

  • Saudi Arabia

  • South Africa

  • Israel

  • United Arab Emirates

  • Rest of LAMEA

 

The web and cloud-based category dominated the market with a revenue share of more than 75% in 2021. The section is also expected to grow quickly over the projection period. The popularity of these solutions is growing due to remote access to real-time data tracking, ease of use, low handling costs, integrated features and simple and fast data backup.

 

The software and hardware category held the greatest patient engagement solutions market share of more than 60% in 2021 and is poised to grow at the quickest CAGR during the forecast period. The solution’s core offering is patient engagement hardware and software. Because of straightforward user interfaces and continual product improvements, it is simple to install, utilise, and retrieve records.

 

As the main offering of any patient engagement solution, the communication category accounted for the greatest revenue share of more than 35.0% in 2021. This substantial proportion may be ascribed to an increase in the demand for and implementation of mhealth, telehealth and other virtual communication solution via voice, video, and text. The COVID-19 pandemic has accelerated the already rapid adoption of virtual communication systems, which have broadened their use for mental health, remote patient monitoring and a variety of other modalities. According to McKinsey, in February 2021, the use of telehealth has been stabilised at a level which is 38 times higher than it was before the onset of the pandemic in February 2020 after witnessing a spike which was 80 times higher than before the pandemic in April 2020. This could lead to more expenditure by governments and private organisations in virtual healthcare.

 

Chronic disease management led the market in 2021, with more than 40% of total revenue. The rising senior population in key economies and the adoption of digital technology accelerated by the COVID-19 pandemic have all contributed to the segment’s substantial market share. According to Eurostat, more than one-fifth (20.8%) of the European population were aged 65 and over. The geriatric population share in Europe is expected to increase from 6% in 2021 to 14.6% in 2100. The rising cases of chronic diseases have also led to the segment’s growth. According to the International Diabetes Federation, 61 million Europeans are diagnosed with diabetes. The number of Europeans with diabetes is expected to increase to 67 million by 2030 and 69 million by 2045.

 

In 2021, the outpatient health management segment led the patient engagement software market report with more than 35.0% of total revenue. Patients with chronic diseases must be checked and updated on managing their condition. Patients are becoming more active in their treatment planning, tracking, and optimisation.

 

In 2021, providers had the highest revenue share, estimated to be approximately 53%. Providers serve the greatest number of patients and are also the first line of treatment for general to speciality health conditions. As a result, these end users are  most likely to employ patient engagement solutions.

Because of significant players’ presence, increased use of mhealth and EHR, and big corporations’ expanding investments in patient engagement software, North America held the greatest revenue share of 36.23% in 2021. Furthermore, rising awareness and increased government investment in the healthcare sector will boost growth. The Deputy Prime Minister of Canada has stated that Canada has invested over CAD 63 billion to provide support to its citizens’ healthcare and an additional CAD 2 billion to reduce waiting times.

 

The Asia Pacific market is destined to develop at a profitable rate of 18.8% during the forecast period. Growing internet and smartphone penetration, a huge patient population, improved healthcare infrastructure and service quality, and local players are some of the main drivers expected to give attractive development possibilities to the market throughout the projection period. The International Diabetes Federation, announced that, more than 141 million Chinese have diabetes, while 36 million Chinese under the age of 20 has Type 1 diabetes. According to a FICCI and BCG study, 535 million Indians have Dyslipidaemia, 250 million suffer from hypertension, and 76 million have Type 2 diabetes. This will further propel the growth of Patient Engagement Solution in the APAC region.

 

Report Attribute

Details

Forecast Period

2020 - 2030

Market size value in 2020

USD 11.10 billion

Revenue forecast in 2030

USD 74.28 billion

Growth rate

CAGR of approximately 20.93%

Base year for estimation

2020

Historical data

2015 – 2019

Unit

USD Billion, CAGR (2020 - 2030)

Segmentation

By Delivery Type, By Component, By Functionality, By Therapeutic Area, By Application, By End-User, and By Region

By Delivery Type

Web & Cloud-based, On-premise

By Component

Software and Hardware, Services

By Functionality

 Health Tracking & Insights, Communication, Billing & Payments, Patient Education, Administrative, and Others

By Therapeutic Area

Health & Wellness, Chronic Disease Management, and, Others

 

By Application

Outpatient Health Management, Population Health Management, In-Patient Health Management, and Others

By End-User

Payers, Providers, Others

By Region

Asia Pacific, North America, Europe, LAMEA

Country Scope

United States of America, Japan, United Kingdom, Germany, France, Spain, Italy, The Netherlands, Sweden, Russia, Canada, China, India, Australia, South Korea, Brazil, Mexico, Argentina, South Africa, Saudi Arabia, Israel, United Arab Emirates

Company Usability Profiles

Cerner Corporation (a subsidiary of Oracle Corporation), NextGen Healthcare, Inc., Epic Systems Corporation, LLC, McKesson Corporation, Reed, Koninklijke Philips N.V., Experian Information Solution, Inc., athenahealth, Inc., Klara Technologies, Inc.,  IBM, Nuance Communications, Inc., Allscripts Healthcare, CPSI, Solutionreach, Inc., MEDHOST.

 

Global Patient Engagement Solutions Market Competitive Landscape Analysis

Because of the presence of big enterprises, the market for patient engagement solutions has been characterised by high competition. Key players control a significant portion of the market. Major companies plan to use new strategies such as regional penetration, mergers and acquisitions, new product/solution development, partnerships, and strategic collaborations to increase their market position. The major competitors in this market include:

 

Recent Developments

  • On June 29th,2022 WEBMD Health Corporation which is a market leader in health information services for consumers, healthcare professionals and physicians made an announcement that it has successfully acquired Mercury Healthcare which is a data analytics and a technology company. Mercury Healthcare that uses insights and data to assist healthcare organizations to build long lasting relationship with patients will successfully handhold WEBMD’s leading physician/consumer engagement and clinical education business.

 

  • On July 5th , 2022 Biogen teamed with Happify Health to provide help and support to Multiple Sclerosis patients with the help of company’s AI- powered online care community Kopa. Biogen which is a major player in Multiple Sclerosis space will divulge educational content relate to its therapies for the Kota website and App with the primary aim to support individuals with Multiple Sclerosis through their entire care journey.

 

  • On July 12th, 2022 Redi.Health which provides health management technology collaborated with Labcorp, a leading life sciences company. With the help of this joint effort Labcorp Drug Development patient access solution will successfully subsume the digital health support platform of Redi.Health to offer patients as well as their care providers a substantial variety of traditional and digital communication channels as well as tools which will have real time data sync facility that will further assist the patients in managing their health.

 

  • In March 2022, UST announced the development of a first-of-its-kind digital engagement SaaS solution with Well-Beat. UST and Well-Beat believe that this new solution can deliver personalised and customised intervention by adapting dynamically to the behaviour of patients. The company also aims to decrease the burden on medical practitioners by implementing the software.

 

  • In December 2021, Oracle Corporation announced the acquisition of Cerner Corporation for USD 28.3 billion. Cerner and Oracle believe that through this acquisition, they can transform healthcare delivery by delivering better information to medical practitioners, making better treatment decisions, and improving patient outcomes.

 

  • In March 2020, Get Real Health, a wholly-owned subsidiary of healthcare solution provider CPSI, introduced a new service called TalkWithYourDoc.com. The language-agnostic technology enables healthcare providers worldwide to continue providing revenue-generating services while meeting the requirements of patients during the transnational COVID 19 pandemic.

 

  • In March 2020, Orion Health created the first complete pandemic outbreak monitoring system to relieve pressure on healthcare systems and limit the likelihood of the COVID-19 virus spreading further. The company’s existing and prospective clients will be able to use the Orion Health software at no cost.

 

  • In November 2019, Birdeye announced its partnership with athenahealth, Inc. via the Marketplace programme. This newly integrated system is now accessible to athenahealth’s growing network of 160,000 healthcare providers as part of the athenahealth Marketplace to help them receive more online reviews, monitor patient feedback, and enhance the patient experience.

 

Various Patient Engagement Software that Key Market Leaders Develop:

 

Software

Function

Key Player

Clinical Programs Solution

Identify clinical treatment opportunities for diabetes, hypertension, smoking cessation, and other diseases

McKesson Corporation

HealtheLife: Engagement

Maximise engagement and interaction with patients by providing additional tools and opportunities for clinicians to understand their health.

Cerner Corporation (a subsidiary of Oracle Corporation)

NextGen Patient Engagement Solution

Patient self-scheduling, virtual visits, and online payment options.

NextGen Healthcare, Inc.

MyChart

Messaging doctors, attending e-visits, completing questionnaires, scheduling appointments.

Epic Systems Corporation

FollowMyHealth

Customisable patient engagement platform.

Allscripts Healthcare, LLC

 

Frequently Asked Question About This Report

b: Outpatient method of Patient Engagement is the most preferred in healthcare.

b: The patient data is stored in a system and can be accessed by clinicians. The system is called a patient engagement solution.

b: A patient engagement platform is a tool that enables patients to communicate with their healthcare professionals through a mobile device, tablet, or computer.

b: Patient engagement refers to the involvement of healthcare professionals in the health and wellbeing of their patients.

b: Implementing government initiatives and regulations to promote patient-centred care and the prevalence of chronic diseases are the main drivers of the patient engagement solution market.

b: North America held the largest market share in the Patient Engagement Solution market.

b: The patient engagement solution market is expected to grow at a CAGR of 20.93%.

b: The global patient engagement solutions market was valued at $11.10 Bn and is predicted to grow by a CAGR of 20.93% to reach $74.28 Bn by 2030.

.