Contactless Elevator Market By Technology Type (Mobile App-Based Control, Gesture and Touchless Panels, Voice Recognition Systems, Biometric and Facial Recognition Access); By Elevator Type (Passenger Elevators, Freight Elevators, Service Elevators); By Application (Commercial Buildings, Residential Buildings, Healthcare Facilities, Transportation Hubs); By End User (Real Estate Developers, Facility Management Companies, Hospitals and Healthcare Providers, Government and Public Infrastructure Bodies); By Region, Segment Revenue Estimation, Forecast, 2024–2030

Introduction And Strategic Context

The Global Contactless Elevator Market is projected to grow at a CAGR of 11.8% , valued at USD 1.6 billion in 2024 , and to reach USD 3.1 billion by 2030 , according to Strategic Market Research .

 

Contactless elevators are no longer a niche upgrade. They’ve moved into the mainstream, especially after the pandemic reshaped how people interact with shared infrastructure. At a basic level, these systems eliminate physical touchpoints like buttons and panels. But the real shift goes deeper. We’re now looking at integrated access ecosystems powered by mobile apps, voice commands, gesture recognition, and even facial authentication.

 

Between 2024 and 2030 , the market sits at the intersection of smart buildings, hygiene-first design, and digital access control. Commercial real estate developers, hospitals, airports, and premium residential complexes are rethinking vertical mobility as part of a broader “touchless experience” strategy.

 

What’s driving this? A mix of behavioral and structural factors.

• First , user expectations have changed. People now expect frictionless entry into buildings, elevators included.

• Second , building owners are under pressure to modernize aging infrastructure. Retrofitting elevators with IoT -enabled, contactless modules has become a cost-effective way to upgrade without full system replacement.

• Third , regulatory bodies and workplace safety standards are pushing for reduced contact surfaces in high-traffic environments.

 

Technology is evolving quickly as well. Elevator OEMs are embedding Bluetooth, QR-based access, and cloud-connected control systems. Some systems integrate directly with tenant apps, allowing users to call elevators before even entering the building. Others tie into security systems, ensuring only authorized floors are accessible.

 

Stakeholders in this market are diverse. Elevator manufacturers , smart building solution providers , facility management companies , real estate developers , and enterprise tenants all play a role. Tech firms specializing in IoT and access control are increasingly entering the space, often partnering with traditional elevator companies.

Here’s the interesting part : contactless elevators are not being sold as a “safety feature” anymore. They’re being positioned as a convenience layer — faster, smarter, and more personalized vertical transport.

And that subtle shift in positioning is what’s accelerating adoption across both new constructions and retrofit projects.

 

Market Segmentation And Forecast Scope

The contactless elevator market is evolving across multiple layers. It’s not just about hardware anymore. It’s about how access, movement, and user interaction come together inside a building. So, segmentation here reflects both technology depth and real-world deployment patterns.

By Technology Type

This is where most of the innovation is happening.

• Mobile App-Based Control
  Users can call elevators, select floors, and even schedule rides through smartphone apps. This segment accounted for 34 % of market share in 2024 , driven by strong adoption in premium commercial buildings and smart residential projects.

• Gesture and Touchless Panels
  Infrared and motion-based sensors allow users to interact without physical contact. These are commonly seen in retrofit projects where full system overhaul isn’t feasible.

• Voice Recognition Systems
  Still emerging, but gaining traction in high-end installations. Adoption is slower due to accuracy challenges in noisy environments like malls or transit hubs.

• Biometric and Facial Recognition Access
  Integrated with security systems. Mostly used in corporate offices and restricted-access facilities. This segment is less about convenience and more about controlled mobility.

Mobile-based systems are to scale the fastest, mainly because they align with existing user behavior — people are already comfortable using apps for access and control.

 

By Elevator Type

Not all elevators are being upgraded at the same pace.

• Passenger Elevators
  This is the dominant segment, contributing over 70% of total installations in 2024 . Offices, hotels, and residential towers are leading adoption.

• Freight Elevators
  Adoption is slower here. Contactless features are less critical, though some logistics hubs are integrating them for operational efficiency.

• Service Elevators
  Hospitals and large facilities are starting to adopt touchless systems to reduce contamination risks.

Passenger elevators remain the focus, but service elevators in healthcare settings are quietly becoming a high-impact niche.

 

By Application

Different environments demand different levels of sophistication.

• Commercial Buildings
  The largest segment. Corporate offices, malls, and mixed-use developments are investing heavily in contactless systems to enhance tenant experience.

• Residential Buildings
  High-rise apartments and luxury housing projects are early adopters. Integration with home automation systems is a key driver.

• Healthcare Facilities
  A critical segment post-2020. Hospitals prioritize hygiene and controlled access, making contactless elevators a strategic upgrade.

• Transportation Hubs
  Airports and metro stations are exploring these systems, though deployment is still selective due to cost and scale challenges.

Commercial real estate continues to dominate, but healthcare is where the “must-have” narrative is strongest.

 

By End User

• Real Estate Developers
  They drive adoption in new construction. Contactless elevators are increasingly marketed as a premium feature.

• Facility Management Companies
  Focused on retrofits. They look for modular, easy-to-integrate solutions.

• Hospitals and Healthcare Providers
  Investing in both new systems and upgrades, often tied to infection control strategies.

• Government and Public Infrastructure Bodies
  Adoption varies by region, but smart city initiatives are pushing this segment forward.

 

By Region

• North America
  Early adoption driven by smart building ecosystems and workplace safety standards.

• Europe
  Strong focus on sustainability and building modernization. Retrofit projects dominate.

• Asia Pacific
  Fastest-growing region. Rapid urbanization and high-rise construction in countries like China and India are fueling demand.

• LAMEA (Latin America, Middle East, and Africa)
  Emerging market with selective adoption in premium developments and large infrastructure projects.

 

Scope Note

What’s interesting is how this market is shifting from a “feature add-on” to a “system-level upgrade.” Vendors are no longer selling touchless panels — they’re selling integrated mobility platforms.

That changes how revenue is recognized too. Software, subscriptions, and system integration services are starting to matter as much as the elevator hardware itself.

 

Market Trends And Innovation Landscape

The contactless elevator market is seeing rapid innovation, driven by a mix of hygiene concerns, digital integration, and user convenience. What started as a simple “no-touch” button upgrade has evolved into fully connected vertical transport solutions.

• IoT and Cloud Integration
  Modern contactless elevators are now connected to building management systems through IoT protocols. Sensors track elevator usage, optimize energy consumption, and even predict maintenance needs. For example, smart algorithms can adjust elevator dispatch during peak hours, reducing wait times and improving overall efficiency. Cloud integration allows remote monitoring and updates, enabling operators to add new features without physical intervention.

• AI and Machine Learning
  AI is being embedded to predict user behavior . Elevators learn peak usage patterns, pre-position cars to reduce travel time, and even suggest optimal travel paths based on floor traffic. Some systems use facial or badge recognition to automatically call elevators to a user’s preferred floor. Industry insiders suggest that predictive AI will eventually become a standard feature, especially in high-rise commercial complexes.

• Mobile and App-Driven Access
  Mobile apps remain the fastest-growing interaction mode. Beyond calling an elevator, apps now allow pre-setting travel routes, integrating with building security, and tracking usage analytics. One real-world example: a corporate office in Singapore reduced congestion by 20% after implementing app-based elevator calls that coordinated car assignments during peak hours.

• Hygiene-First Technologies
  Touchless panels, voice commands, and gesture controls are converging with antimicrobial coatings and UV-based disinfection systems. Hospitals and airports are particularly aggressive adopters, where hygiene is as critical as convenience. A hospital in Dubai installed UV-C disinfection in each elevator car, reducing pathogen spread and increasing patient confidence.

• Integration with Smart Buildings
  Contactless elevators are increasingly part of broader building automation ecosystems. Integration with HVAC, lighting, and security systems creates a seamless, automated environment. For instance, in high-end residential complexes, elevators now communicate with apartment entry systems, security cameras, and concierge services to streamline resident movement.

• Innovation Partnerships and Collaborations
  OEMs are collaborating with IoT startups , AI specialists, and security firms. These partnerships accelerate feature development, reduce integration hurdles, and offer bundled solutions to building owners. Philips, for example, partnered with elevator manufacturers to implement gesture-based floor selection integrated with building lighting for visual feedback.

 

Emerging Use Cases

• Commercial offices: Optimization of vertical transport during peak hours.

• Hospitals: Combining hygiene with patient flow efficiency.

• Smart residential complexes: Personalized floor access, app integration, and energy efficiency.

The trend is clear : elevators are moving from mechanical transport devices to intelligent, integrated mobility solutions. Vendors that combine hardware, software, and user experience will lead, while traditional elevator providers risk falling behind if they fail to innovate.

 

Competitive Intelligence And Benchmarking

The contactless elevator market remains competitive but focused, with a handful of global and regional players driving innovation. Success depends less on scale and more on integrating hardware, software, and user experience into cohesive systems.

• Otis Elevator Company
  Otis leverages its global footprint to deploy touchless solutions in high-rise commercial and residential projects. They emphasize mobile-based controls and predictive maintenance powered by IoT . Their partnerships with smart building tech providers give them an edge in premium developments. Otis positions itself as a total mobility provider, not just an elevator manufacturer.

• KONE Corporation
  KONE’s strategy centers on innovation and digital services. Their contactless solutions include app-based and facial recognition systems, integrated into building automation platforms. KONE also emphasizes energy-efficient systems, appealing to developers with sustainability mandates. They are particularly strong in Europe and Asia Pacific high-rise urban centers .

• Schindler Group
  Schindler combines gesture-based controls with mobile apps, focusing on retrofits in older buildings. They also provide cloud-enabled monitoring services and AI-driven dispatch optimization. Their strength lies in combining legacy system upgrades with modern touchless interfaces.

• Thyssenkrupp Elevator
  Thyssenkrupp is focused on integrating predictive maintenance with advanced user interfaces. Their solutions incorporate voice control and mobile app integration. The company is particularly active in smart city initiatives and large-scale infrastructure projects.

• Hitachi Elevator
  Hitachi has a growing presence in Asia, emphasizing app-based and biometric access systems. They combine hardware reliability with software-driven user experience, targeting both commercial and residential markets. Their innovation focus is on reducing waiting times in ultra-high-rise buildings.

• Mitsubishi Electric
  Mitsubishi emphasizes reliability, energy efficiency, and cloud-connected services. Their touchless offerings include smartphone control and facial recognition. The company often targets premium residential complexes and luxury commercial towers.

• Regional and Emerging Players
  Smaller players in the Middle East, India, and Latin America are carving niches by offering modular, retrofit-friendly solutions. Many integrate local IoT and software providers to reduce cost and complexity. These players benefit from rapid urbanization and high-rise construction in emerging markets.

 

Competitive Insights at a Glance

• Market leaders dominate premium and high-rise segments.

• Mobile-app-based access is the fastest-growing differentiator.

• Energy efficiency, predictive maintenance, and integration with smart buildings are key competitive levers.

• Regional players excel in cost-effective retrofit solutions and localized software integration.

Bottom line : In contactless elevators, winning isn’t just about moving people safely — it’s about moving them intelligently, efficiently, and with a seamless digital experience.

 

Regional Landscape And Adoption Outlook

The contactless elevator market shows varied adoption trends across regions, influenced by technology readiness, building regulations, and infrastructure development. Here’s a detailed breakdown:

North America

• Early adopter region, particularly the U.S. and Canada.

• Corporate offices, hospitals, and airports lead demand.

• Integration with smart building ecosystems and IoT -based monitoring is standard.

• Retrofit projects in older commercial buildings are increasing.

• Hygiene-first initiatives and post-pandemic building codes are strong adoption drivers.

 

Europe

• Adoption driven by sustainability and energy-efficiency regulations.

• Strong presence of smart city projects integrating contactless elevators.

• Germany, UK, and France lead in new high-rise constructions with digitalized elevator systems.

• Retrofitting legacy buildings remains a key growth area.

• Energy efficiency and environmental compliance often guide purchase decisions.

 

Asia Pacific

• Fastest-growing market due to urbanization and high-rise developments in China, India, and Southeast Asia.

• Major developers are integrating mobile app and biometric access systems in new constructions.

• Healthcare and luxury residential sectors are early adopters.

• Tier-2 and tier-3 cities show selective adoption, mostly driven by large-scale projects.

• Volume-driven growth combined with rising awareness of touchless technologies fuels expansion.

 

LAMEA (Latin America, Middle East, Africa)

• Emerging market with selective adoption in premium developments and public infrastructure.

• UAE, Saudi Arabia, Brazil, and Mexico are leading markets in the region.

• Focus is on retrofit-friendly, cost-effective solutions with app-based or gesture control features.

• Rural and mid-size urban areas still lag due to cost and infrastructure limitations.

• Public-private partnerships and smart city initiatives are to accelerate uptake.

 

Key Takeaways

• North America & Europe: Innovation hubs, mature adoption, strong regulatory backing.

• Asia Pacific: Volume and rapid construction growth dominate; early adopter sectors lead.

• LAMEA: Frontier markets; affordability and modularity are key drivers.

• Across regions, integration with smart building systems, hygiene-focused upgrades, and mobile-first solutions are the main adoption catalysts.

 

End-User Dynamics And Use Case

The adoption of contactless elevators varies depending on the type of end user. Each group has distinct requirements and priorities, which shapes how solutions are deployed and utilized.

Hospitals and Healthcare Facilities

• Primary Focus: Hygiene, patient flow, and controlled access.

• Touchless systems reduce contamination risks and improve patient safety.

• Integration with hospital management systems allows floor-restricted access for staff, patients, and visitors.

Use Case Highlight : A tertiary hospital in South Korea upgraded its patient transport elevators with mobile app access and gesture-based floor selection. This reduced waiting times during peak hours by 25% and minimized contact points, significantly improving infection control.

 

Commercial Offices and Corporate Buildings

• Primary Focus: Efficiency, convenience, and digital experience.

• Mobile app integration enables employees to pre-call elevators, reducing congestion.

• AI-driven dispatch optimizes car allocation, improving throughput in high-rise offices.

• Security integration allows floor-level access based on employee credentials.

 

Residential Complexes

• Primary Focus: Convenience and premium experience.

• Touchless elevator access integrates with building automation apps, personalizing user experience (favorite floors, notifications).

• Voice and gesture-based systems are popular in luxury apartments.

Insight : Residents value frictionless movement, particularly in high-density urban towers, making these upgrades a differentiator for developers.

 

Airports, Transit Hubs, and Public Infrastructure

• Primary Focus: Crowd management, safety, and hygiene.

• Mobile app or QR-based floor selection reduces queue times and improves passenger flow.

• Voice-activated elevators assist travelers with luggage or accessibility needs.

• Security integration ensures only authorized personnel access restricted areas.

 

Facility Management Companies

• Act as integrators and service providers, often retrofitting older buildings with modular contactless systems.

• Prioritize reliability, cost-effectiveness, and compatibility with existing elevator infrastructure.

• Ongoing monitoring and cloud connectivity allow predictive maintenance, reducing downtime.

Across all end users, the common threads are efficiency, safety, and enhanced user experience. The systems are increasingly marketed not just as hygiene upgrades, but as intelligent mobility platforms that align with modern digital lifestyles.

 

Recent Developments + Opportunities & Restraints

Recent Developments (Last 2 Years)

• Otis Elevator launched a new app-driven contactless elevator system in 2024, enabling pre-call and personalized floor selection.

• KONE Corporation introduced AI-based predictive dispatch and mobile integration in 2023 for high-rise commercial buildings.

• Schindler Group rolled out retrofit-friendly gesture and voice-controlled panels in 2024 for older buildings.

• Thyssenkrupp Elevator implemented cloud-enabled predictive maintenance and mobile floor selection features in 2023.

• Hitachi Elevator expanded biometric and facial recognition-based touchless systems in Asia Pacific during 2024.

 

Opportunities

• Expansion in emerging markets , particularly Asia Pacific and LAMEA, driven by rapid urbanization and high-rise construction.

• Integration with smart building ecosystems, including IoT and AI-based predictive management.

• Growing demand in healthcare and hygiene-critical environments for infection control and efficient movement.

 

Restraints

• High capital expenditure for retrofitting and installing full contactless systems.

• Lack of skilled professionals for integration, maintenance, and software updates.

• Regulatory and building code variations across regions can slow adoption.

 

7.1. Report Coverage Table

Report Attribute	Details
Forecast Period	2024 – 2030
Market Size Value in 2024	USD 1.6 Billion
Revenue Forecast in 2030	USD 3.1 Billion
Overall Growth Rate	CAGR of 11.8% (2024 – 2030)
Base Year for Estimation	2024
Historical Data	2019 – 2023
Unit	USD Million, CAGR (2024 – 2030)
Segmentation	By Technology Type, By Elevator Type, By Application, By End User, By Region
By Technology Type	Mobile App-Based Control, Gesture and Touchless Panels, Voice Recognition Systems, Biometric and Facial Recognition Access
By Elevator Type	Passenger Elevators, Freight Elevators, Service Elevators
By Application	Commercial Buildings, Residential Buildings, Healthcare Facilities, Transportation Hubs
By End User	Real Estate Developers, Facility Management Companies, Hospitals and Healthcare Providers, Government and Public Infrastructure Bodies
By Region	North America, Europe, Asia Pacific, Latin America, Middle East & Africa
Country Scope	US, UK, Germany, China, India, Japan, Brazil, UAE, Saudi Arabia, Mexico
Market Drivers	Rising demand for hygiene-focused solutions. Growth in high-rise and smart building projects. Integration with IoT and AI for predictive management.
Customization Option	Available upon request